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Help Center

Messaging

Messaging

Best Practices

How to announce goHappy to the team

Sending Messages (2 mins)

Using AI to Compose Messages

Creating and using message templates (2 mins)

Messaging Tips and Tricks

Reviewing and understanding outbox information (3 mins)

What to avoid sending in a message

Using URL Shorteners in goHappy

What are goHappy image guidelines?

What image types can be used in goHappy?

Sending images with goHappy

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Triggered Messages

Setting up Triggers (3 mins)

How to set up a trigger message based on hire date?

Getting the most out of Triggers

Keywords

What are Keywords?

Setting up Keywords (3 mins)

How to get the most out of Keywords

Reserved Keywords

Templates: General Messages

Field Leader Launch Message Template

All Employee Launch Message

Employee Assistance Programs

Earned Wage Access Adoption

Volunteering Announcements

Communicating Rewards

Recognition

Referrals and Shift Coverage

Safety Concerns

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Templates: Triggered Messages

Day 1: New Hire Message Template

Day 3: System App Downloads

Day 5: Uniform and Shoes

Day 10: Benefits Reminder

Day 30: New Hire Surveys

Day 40: Referral Program

Day 90: 401K Eligibility

Work Anniversary Template

Birthday Template

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Templates: Keywords

Keywords: "Menu"

Keywords: "PAY"

Keywords: "Benefits"

Keywords: "W2"

Keywords: "Refer"

Keywords: "PTO"

Keywords: "IDEA"

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FAQs

How does someone opt back in to receive messages after previously opting out?

How to see if mobile device is blocking the goHappy number?

How can I find out which team members have opted out of text messages?

How do I unblock a goHappy number on a team member's phone?

Where do I view those who have opted out of our messaging?

How do I use the new contact table when creating a message?

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