Best Practices
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      Using AI to Compose Messages

      goCompose, powered by Amazon’s Anthropic Claude 3.5 model, makes it quick and easy to compose messages to your contacts. Our AI-enabled message suggestions can enhance content for clarity, engagement, and tone.

      ✍️ Creating a message with goCompose

      To compose a message using AI:

      1. Click the goCompose button.
      2. Type your message prompt, being sure not to include any sensitive information. 
      3. Click the Generate button to view the result.
      4. Refine the prompt using the Adjust feature until the message aligns with your brand voice and style. 
      5. When you’re happy with the result, click Apply.

       

      ⚠️ Caution: Be mindful of including sensitive or personal information in your inputs. You are responsible for the information you provide to our AI-powered features. Always review AI-generated results carefully, as they may have limitations based on the input data or phrasing of questions.

      The use of our AI features is subject to additional terms, as outlined in goHappy's Terms and Conditions.

      Contact Us

      We're here to help with any questions about our AI practices. If you have questions about our AI practices, data privacy, or the limitations of our AI features, please contact us.

      Frequently Asked Questions

       

      How is goHappy using AI?

      At goHappy, we leverage artificial intelligence to enhance the way you connect, communicate, and analyze insights within your messages. Our AI-powered tools enable us to streamline and personalize your interactions, ensuring each message resonates with your audience. Whether it's suggesting the perfect phrase or analyzing responses, our AI is designed to make your workflow smoother and more effective.

      • Our AI Product Design Pillars
        • Trust: We consider privacy, security, ethics, bias, and regulatory concerns in everything we do. We disclose where and how AI is applied, attempt to explain results, and accept and respond to feedback.
        • Control: AI capabilities should never assume control, exclude people, nor remove the agency of a person in the course of their work. We encourage users to explore data in detail and use AI summaries as guidelines.
        • Value: Our AI technology aims to enhance user experience by reducing unnecessary toil, surfacing insights, connections, and meaning, and augmenting people's skills, allowing them to focus on high-value, high-impact activities.
      • Ethical Use of AI
        We prioritize responsible AI practices at goHappy. Our AI is designed to enhance human capabilities, not replace them.
        • Transparency: We openly communicate how AI is used and its role in generating insights.
        • No Bias: Our AI models undergo routine checks to minimize bias, ensuring fair and equitable analysis across all content.
        • User Control: You always have control over how you use AI features, and can opt in or out of specific AI tools as needed.
        • Responsible AI: We continuously evaluate our existing and new practices to responsibly and ethically build technology, use data, and prepare for future regulation and customer needs.
      • Privacy and Security
        Your data privacy is paramount. Our AI technology is designed with privacy as a core component:
        • Data Minimization: We collect and process only the data necessary for providing AI insights and suggestions.
        • Secure Processing: All data is processed with strong encryption methods to prevent unauthorized access.
        • User Consent: AI-driven analysis requires user consent, so you're always in control of your data.
        • Anonymization: We do our best to anonymize any names or personal information being sent to our AI systems for analysis.

      Which AI model does goHappy use?

      goHappy utilizes Anthropic's Claude 3.5, an advanced AI model, via Amazon to power our AI features. Claude is known for its strong natural language understanding and generation capabilities, which helps us provide accurate and context-aware assistance.

      Can I turn off AI?

      Yes, you can enable or disable AI features anytime. This gives you full control over how and when AI is used in your goHappy experience.

      Will any customer data be shared with AI partners?

      No, goHappy does not share any customer data with our AI partners. Your privacy and data security are our top priorities, and we maintain strict control over all customer information. Your content is not used to train third-party AI models.

      How can I provide feedback on AI-generated answers?

      Your feedback is crucial in improving our AI features. We encourage you to rate the answers and insights provided by our AI tools.

      After receiving an AI-generated response, you can indicate whether it was helpful or accurate by using the thumbs up or thumbs down buttons. For responses that don't meet your expectations, we welcome your detailed feedback. You can leave comments or submit your thoughts through our feedback form.

      Your ratings and feedback directly contribute to the continuous improvement of our AI features, ensuring more relevant and accurate responses in the future.