Rewards
goHappy Rewards is a flexible points system that lets you celebrate and incentivize employees across the goHappy platform. Points can be earned and redeemed for digital gift cards, charitable donations, or bank deposits.
Rewards can be used anywhere you want to recognize employees or drive engagement: Shout-Out Recognition, birthdays, anniversaries, milestones, surveys, referrals, Employee of the Month, and more.
Employees earn points and accrue points towards a Redemption Balance. Admins configure branding, budgets, rules, and the rewards catalog. Redemptions are delivered instantly via a mobile-friendly experience.
For Managers & Admins
What can I configure?
- Branding (Reward Currency): Name your currency (e.g., “Acme Awards,” “High Fives”) and upload a custom image or logo.
- Programs & Rules: Configure shout-outs (fixed or variable points), automate birthdays/anniversaries/milestones, give rewards for new hire and engagement survey completion.
- Budgets & Forecasting: See projected annual spend based on your rules and allocations.
- Catalog Control: Turn specific gift cards/charities on or off
Can different roles have different monthly balances?
Yes. For example, managers can receive more points to give each month than team members. Additionally, you can also choose fixed recognition amounts (e.g., every shout-out = 25 points) or allow variable ranges (e.g., 0–100 points).
How do fixed vs. variable shout-out amounts work?
- Fixed: Every shout-out is a set number of points (simple and predictable).
- Variable: Managers choose a value within a range (adds flexibility while staying within guardrails).
Can we automate non-shout-out rewards?
Yes. Configure automated awards for birthday (e.g. 500 points each birthday) or work anniversaries (e.g. 250 points at 1 year, 500 points at 2 years, etc) or for survey completion (e.g. 250 points for a new hire survey and 1,000 points for an engagement survey)
How does the catalog stay current?
We partner with Tremendous, which manages retailer and charity integrations so your catalog is always up to date.
How do budget forecasts work?
As you adjust roles, point amounts, and automated programs, the forecast updates to estimate annual spend—helping you plan and control costs before launch.
Can we restrict/curate the catalog?
Absolutely. Enable/disable brands with a click (e.g. hide competitors, spotlight companies aligned with your values).
How will the Tremendous relationship work?
As part of the onboarding process, you will set up an account in Tremendous and fund your account. Day-to-day you won’t need to access Tremendous, mainly just when you want to update your funding.
Why Tremendous?
We wanted to partner with a provider who had a large catalog of options that aligned with frontline workers and provided a seamless experience.
For Employees
How will I know I received points?
You’ll get a text message when you’re recognized and can access your point balance within The Hub at any time from anywhere.
What are the two balances I see?
- Give Balance – the points you can give to others (resets monthly).
- Redeem Balance – the points you’ve received and can spend (accrues over time).
How do I redeem points?
From your hub, tap Redeem Points to open the rewards store. Browse 300+ options including digital gift cards, charitable donations, and bank deposits. Choose a brand, enter the amount, confirm, and you’ll receive a text with your digital card instantly.
Is this mobile-friendly? Do I need an app?
The experience is mobile-first and works from the link you receive by text, so you can redeem anytime, anywhere from your phone without any app.
How much are my points worth?
100 points = $1.00. You control how many points each of your employees receives each month.
Can I save points for a larger reward?
Yes. Your Redeem Balance accrues over time. You can redeem whenever you like.
What if I don’t see a brand I want?
Your company chooses which options are available. If something’s missing, check with your manager or HR.
What redemption options are available?
Digital gift cards, charitable donations, and bank deposits. Options may vary based on your employer’s catalog selections.
How quickly do employees receive rewards?
Redemptions are delivered immediately via text with a link to the digital card.
Troubleshooting
I redeemed but didn’t get my card. What should I do?
Confirm your mobile number and check for the text link. If it’s still missing, contact your program admin or HR for assistance.
My Give Balance didn’t reset.
Give Balances reset monthly based on your program rules. If yours didn’t update, reach out to your admin.
A brand is missing from the catalog.
Your admin controls catalog availability. Share the request with your manager/HR.