Keywords now send auto-replies in each employee’s preferred language. Type once, translate instantly, and employees get responses in the language they understand best.
Keywords in Employees’ Preferred Language
You can now create keyword auto-replies that are automatically sent in each employee’s Preferred Language. This update makes it easier to ensure that employees get the information they need, in the language they understand best.
How It Works
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Create or Edit a Keyword
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When creating a new private keyword (or editing an existing one), we’ll look at the Preferred Language field on your contact type (such as employees).
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The keyword itself is not translated, but the auto-reply message will be sent in the employee’s preferred language.
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Compose Your Auto-Reply
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Type your message in English (other source languages coming soon).
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Click Translate to generate translations for each represented language.
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If all selected contacts use English, the system skips translation and goes straight to creating the keyword.
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Edit Translations
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Each translated version is editable if you’d like to adjust the wording.
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To change the source message, click Back to edit and re-translate.
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Keyword Details
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Once created, you’ll see language “pills” for all translated versions of the keyword auto-reply.
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When an employee texts in the keyword, they’ll get the response in their preferred language.
- If we do not have a preferred language value, we will send the response in the default language (English).
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You can also filter keyword usage by language to see how often it’s requested in different languages.
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✅ With this update, your keywords are more effective, making sure every employee gets the right response in the right language.