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Help Center

FAQ's

FAQ's

How do I use the new contact table when creating a message?

Opt In and Opt Out

How does someone opt back in to receive messages after previously opting out?

How to see if mobile device is blocking the goHappy number?

How can I find out which team members have opted out of text messages?

How to unblock a goHappy number on a team member's phone

Where do I view those who have opted out of our messaging?

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Contacts and Lists

How to update a team member's phone number

Who can create a send list?

How do I create a criteria based list based for my contacts?

Who can create a contact list?

How do I create a list based on specific contacts?

How do Admins share lists with each other?

How do I use a list?

Criteria and Segmentation

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Notifications and Calendar

What will the notification emails look like?

How do I view details of the calendar items?

When will digests be sent to my email?

Will Non-Admin (Manager) users have access to access and get notified about items they have permission to view?

How do I access my notification preferences?

What type of information will display on my calendar?

How do I know what activities are new since my last visit?

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Subscriptions and Access

How to add a new user in goHappy

How do I cancel my subscription?

Surveys and Messaging

How to create a new survey

What are Keywords?

Can we survey terminated employees?

How to set up a trigger message based on hire date?

How does goHappy's feedback scoring model work?

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Technical Support and General Info

What is employee engagement and why is it important?

How do I report a problem?

What systems does goHappy integrate with?

In which countries is goHappy available?

How to access goHappy when my link has expired

What image types can be used in goHappy?

What are goHappy image guidelines?

How do I ensure I receive important emails from goHappy?

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