How do I ensure I receive important emails from goHappy?

To make sure you don’t miss any important updates or notifications from us, please take a moment to whitelist the goHappy email domain.

Whitelisting the gohappyhub.com email domain will prevent our emails from landing in your spam or junk folder, keeping you informed on:

• Product updates
• Employee engagement tips and resources
• Important announcements
• Billing notifications
• Customer support messages

Step 1: Whitelist the goHappy Domain

To ensure you receive all our emails, whitelist our domain: @gohappyhub.com

Instructions by Email Provider:

Here are instructions for some of the most popular email services:

1. Open Gmail and go to “Settings” (click the gear icon in the upper right).
2. Click “See all settings.”
3. Go to the “Filters and Blocked Addresses” tab.
4. Click “Create a new filter.”
5. In the “From” field, enter @gohappyhub.com
6. Click “Create filter.”
7. Select “Never send it to Spam,” then click “Create filter.”

1. Open Outlook and go to “Settings” (click the gear icon in the upper right).
2. Scroll down and select “View all Outlook settings.”
3. Go to “Junk email” under “Mail.”
4. Under “Safe senders and domains,” click “Add,” then enter gohappyhub.com
5. Click “Save.”

1. Open Yahoo Mail and go to “Settings” (click the gear icon in the upper right).
2. Click “More Settings.”
3. Select “Filters” from the left-hand menu.
4. Click “Add new filters.”
5. In the “From” field, enter @gohappyhub.com
6. Click “Save.”

Step 2: Mark Our Emails as ‘Not Spam’

If you find any of our emails in your spam or junk folder, please mark them as “Not Spam” or move them to your inbox.

Step 3: Whitelist Instructions for Company Servers

If your company uses a firewall or email filtering service, please contact your IT department and request they whitelist emails from gohappyhub.com. This will ensure you receive all critical messages and notifications without any filtering issues. 

To ensure that our emails are delivered securely and reliably, gohappyhub.com is fully configured with the latest email authentication protocols:

• SPF (Sender Policy Framework): We have implemented SPF to verify that our emails are sent from authorized servers, helping prevent email spoofing.
• DKIM (DomainKeys Identified Mail): Our emails are signed with DKIM, which ensures that the content of our messages hasn’t been altered in transit and can be verified by your email provider.
• DMARC (Domain-based Message Authentication, Reporting, and Conformance): We have configured DMARC policies to ensure that fraudulent emails claiming to come from gohappyhub.com are properly identified and blocked.

These protocols help guarantee that emails from goHappy are safe, authentic, and arrive in your inbox as intended.

If your IT team has any questions about our email authentication, please contact us at support@gohappyhub.com.

Best regards,

Your goHappy Team