Sending a Two-Way Message with Smart Reply
🧠 What is Smart Reply?
Smart Reply allows you to send a question in your message and receive quick, organized responses — all grouped on one screen. This helps streamline decisions like shift coverage, feedback, and approvals.
📎 Want to learn how to see and manage your responses?
👉 Viewing Smart Reply Responses
✍️ Composing Your Message with Smart Reply
Start just like you would with any other message:
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Select your contacts
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Click Smart Reply in the message composer
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Choose your question type:
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Yes/No
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Thumbs Up/Down
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Multiple Choice
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Text
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Photo Upload
(More types coming soon!)
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As you write, the preview updates to show the message with your Smart Reply question and response buttons.
🌍 Automatic Translations for Preferred Languages
If employees have a preferred language set, the system will automatically translate:
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Your message
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The question
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All response options
❓ Ask a Question
The "Ask a question" field is where you enter the actual question (e.g., “Can you work Saturday from 10–6?”). This appears above the Smart Reply buttons in the employee’s message.
🕒 Set an Expiration Time
Use the “How long should your Smart Reply remain active?” dropdown to pick:
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1 day
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2 days
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3 days
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Or a custom expiration via the Other option
💡 Tip: Keep your questions active for a short time to avoid confusion with overlapping messages.
You can include the token in your message — it will be replaced with the actual end time for the employee.
📬 Real-Time Notifications (Optional)
By default, “Send me response notifications in real-time?” is set to Yes — this means:
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You’ll get an email each time someone responds
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The email includes their answer and a quick link to view all responses
Set this to No if you’d prefer to check Smart Reply results later in your Outbox.
✅ Why Use Smart Reply?
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Gather organized responses in minutes
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Avoid manual tracking or follow-up
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View results in real-time or in a clean summary
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Works across languages with no extra steps
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Ideal for time-sensitive, mobile-friendly communication
📎 Need help checking your responses?
👉 Viewing Smart Reply Responses