Reviewing the Message Outbox

The Message Outbox is where you go to see what happened to any message after it left your hands. Whether you want to confirm delivery, check on a scheduled message, finish a draft, or look into a failed delivery.

Watch the below video(3 min) or scroll down to read further.

Where to Find the Outbox

1. Click Messaging in the main navigation
2. Click Outbox

The Four Tabs

The Outbox is organized into four tabs:

💡 Tip: The Drafts tab shows drafts from all users you have access to — so if a colleague saved a draft, you can find it here and send it when ready.

Viewing a Message's Delivery Summary

Click View on any sent message to open its outbox summary. This shows you exactly what happened to that message — how many people received it, and the delivery status for each recipient.

Delivery Statuses

Every recipient on a message will show one of four delivery statuses:

✅ Confirmed Delivery

goHappy sent the message to the phone carrier (Verizon, AT&T, T-Mobile, etc.) and the carrier confirmed back that the message was successfully delivered to that phone number. This is the best possible outcome — a double confirmation that the message got through.

⏳ Sent/Awaiting Confirmation

goHappy successfully sent the message to the phone carrier, but the carrier hasn't confirmed delivery back to us yet. This does not mean the message wasn't received — the vast majority of employees in this status have in fact received the message. It simply means we haven't gotten that second confirmation from the carrier.

💡 Note: Awaiting Confirmation is common and generally not a cause for concern. Most employees in this status did receive their message.

❌ Failed

Even though the message was sent to the carrier, the message did not successfully deliver from the carrier to the employee’s phone. You'll see the employee's name, phone number, and a "Failed" status next to their entry.

The most common reason for a failure is a bad phone number — this could be:

• A landline number on file instead of a mobile number
• An outdated number the employee hasn't updated in your payroll or HRIS system

What to do: Ask the employee to update their phone number in your payroll or HRIS system. Once the correct number syncs into goHappy, future messages will deliver successfully.

🚫 Opted Out

The employee has chosen to stop receiving text messages from your goHappy number. Opted-out employees will not receive any messages until they opt back in.

How employees opt out: They text the word STOP to the goHappy number. How employees opt back in: They text the word START to the goHappy number.

💡 Tip: Keep an eye on opt-outs by message type. If you notice a specific type of message is causing higher opt-outs than usual, it may be worth reviewing the frequency or content of those messages.

Managing Drafts

Any message saved as a draft — by you or another user you have access to — will appear in the Drafts tab. From there you can:

• Open and edit the draft
• Send it immediately or schedule it for a future date
• Delete it if it's no longer needed

Frequently Asked Questions

Where do I go to see if my message was delivered? Go to Messaging → Outbox → Sent, find your message, and click View to see the full delivery summary.

What's the difference between Confirmed Delivery and Awaiting Confirmation? Confirmed Delivery means we received a second confirmation from the phone carrier that the message was delivered. Awaiting Confirmation means we sent it successfully but haven't received that second confirmation yet — most employees in this status did receive the message.

An employee says they didn't receive my message — what should I check? Open the message in the Outbox and look for that employee's delivery status. If it shows Failed, their phone number may be incorrect in your HRIS system. If it shows Opted Out, they'll need to text START to re-enable messages. If it shows Awaiting Confirmation, the message was likely delivered even without the carrier's second confirmation. Two important items are to have your employees save the gohappy number as a contact in their phone and they can text START to your goHappy number to confirm they receive the auto response back to their phone. Both of these steps increase delivery rates.

Can I resend a message to employees who had a failed delivery? You can't automatically resend to just the failed recipients, but once the correct phone number is updated in your HRIS and syncs to goHappy, you can send a new message to that employee.

Can I edit a scheduled message before it sends? Yes. Find it in the Scheduled tab, open it, and make your changes. You can also cancel it from there if needed.

Why would an employee opt out? Employees can opt out for any reason by texting STOP. This is entirely managed on their end — goHappy cannot opt employees back in on their behalf. The employee must text START themselves to re-enable messages.

Can I see drafts created by other users? Yes. The Drafts tab shows drafts from all users you have access to based on your role and permissions.