What Are the Best Practices for using Two-way with Smart Reply?
Get the most out of Smart Reply with best practices and real-world, time-sensitive examples. Learn how to use each question type to gather quick feedback, confirm availability, or collect photos from your team.
❓ What Are the Best Practices for Using Smart Reply Questions?
Smart Reply is built for fast, clear communication with frontline teams. It’s best used for time-sensitive questions that need answers in a few hours or days — like scheduling, check-ins, confirmations, and quick decisions.
Below are best practices and real-world examples for each Smart Reply question type.
✔️ Yes / No
Great for clear, time-bound decisions.
Use Cases:
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Can you cover the Thursday 4–10 PM shift?
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Are you attending the safety meeting tomorrow at 3 PM?
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Did you complete the new compliance module by today’s deadline?
👍 Thumbs Up / Down
Useful for quick feedback or approvals.
Use Cases:
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Was today’s new menu training helpful?
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Did the new time clock instructions make sense?
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Thumbs up if you’re ready for tomorrow’s site visit!
📋 Multiple Choice
Perfect for gathering preferences or scheduling.
Use Cases:
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Which day works best for your training this week? (Mon, Wed, Fri)
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Pick your top choice for Friday’s team lunch (Tacos, Pizza, Subs)
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What shift can you work this weekend? (AM, PM, Either)
📝 Text
Best for open feedback on a deadline.
Use Cases:
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What’s one thing that could improve this week’s shift flow?
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Any issues setting up the new display? Let us know by end of day.
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Send us any thoughts on this week’s team meeting.
📸 Photo Upload
Ideal for quick visual proof or participation.
Use Cases:
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Snap a pic of the promo display before the weekend rush
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Show us your clean workstation before shift end
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Send in your team’s Halloween costume photo by Friday at noon!
🧠 Pro Tip:
Set short expiration windows for Smart Replies — 1 to 3 days max — so responses stay relevant and focused.