Use the Intranet Dashboard to view top employee search terms and identify gaps. Add missing content or update descriptions to improve results and engagement.
Your Intranet Dashboard includes real-time insight into how employees are using the intranet search feature. Two key widgets help you understand what people are looking for — and where there might be gaps.
🔝 Most Searched
This widget shows the most common search terms that returned results, helping you understand what topics are top of mind for your employees.
Use this insight to:
- Highlight high-interest content in announcements
- Ensure your most-searched items are easy to find and clearly labeled
🚫 Zero Result Searches
This section shows search terms that did not return any results — and that’s your opportunity to improve content coverage.
Here’s how to address zero-result searches:
1. Add Missing Content
If no documents exist for a given term (like "W2" in the example), consider uploading a resource that covers this topic — such as a W-2 distribution guide or FAQ.
2. Update Existing Descriptions
If a document should be returned for a search term but isn’t, try updating the document’s description to include that keyword.
🧠 Reminder: Descriptions are indexed and help improve keyword matching.