Boost intranet engagement by promoting content via text, using keywords for easy access, sharing usage stats, and inviting employee feedback on what to add.
Helping employees discover and use the intranet regularly can improve communication, reduce confusion, and save time.
💬 Promote with text messages
Use manual or automated messages to highlight important documents and drive traffic to new or updated content. Include friendly language and clear call-to-actions like “Tap here to check it out.”
🔑 Set up helpful keywords
Make it easy for employees to self-serve. Set up simple keywords like "benefits" or "schedule" that instantly return intranet links when texted in.
📊 Share usage wins
When you see high engagement on a document (e.g., 80% of new hires viewing the FAQ), share that internally. It reinforces the intranet’s value and motivates other teams to use it.
📥 Ask for feedback
Consider adding a short form or text keyword like "feedback" so employees can request content they'd like to see. You could also add a link to a feedback survey directly from the main page of the Intranet.