Comment Themes uses AI to automatically analyze employee survey responses and categorize them into 20 workplace themes for your new hire, exit or engagement surveys.
Each comment can be tagged with multiple themes and labeled as Positive, Neutral, or Constructive based on how employees discuss each topic.
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Why It Matters
Organizing feedback by theme helps you:
- π Identify trends β See which topics employees mention most and track sentiment over time
- π― Prioritize action β Focus on themes with high constructive feedback that need attention
- π¬ Access context β Review actual employee comments to understand the full story behind the data
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How It Works
- AI-Powered Analysis Our AI system scans every comment for your new hire, exit and engagement survey and automatically assigns relevant themes plus sentiment labels based on content analysis.
- Sentiment Classification
- Positive β Praise, satisfaction, or favorable mentions
- Neutral β Informational statements or mixed sentiment
- Constructive β Suggestions for improvement or areas of concern
- Multiple Theme Assignment A single comment can be tagged with zero, one, or multiple themes depending on what topics it covers.
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Comment Themes
View all 20 themes at a glance, each displaying:
- Total mention count β How many comments discuss this theme
- Sentiment breakdown β Color-coded bar chart showing counts for positive (green), neutral (gray), and constructive (orange) mentions
Interactive Navigation:
- Click a sentiment bar (positive, neutral, or constructive) to view only comments with that theme and sentiment combination
- Click "View all mentions" to see every comment discussing that theme, regardless of sentiment
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π Filtered Comments View
When you click from the themes page, you're automatically taken to the comments page with filters applied:
From Sentiment Bars:
- Shows only comments tagged with your selected theme AND sentiment
- Example: Clicking the constructive bar under "Equipment and Supplies" shows only constructive feedback about equipment
From "View All Mentions":
- Shows every comment tagged with that theme, regardless of whether it's positive, neutral, or constructive
- Example: "View all mentions" for Equipment and Supplies shows all equipment-related feedback
Comment Display:
- Each comment shows its sentiment label underneath (e.g., "Management Support β Constructive")
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The 20 Workplace Themes
|
Theme |
Definition |
|
Appreciation and Recognition |
Praise, rewards, acknowledgment, or feeling valued for contributions |
|
Career Advancement |
Promotion opportunities, career paths, professional development |
|
Clear Expectations |
Understanding of job responsibilities, performance standards, and goals |
|
Communication |
Information flow up, down, and across the organization |
|
Compensation and Benefits |
Base pay, overtime, bonuses, health insurance, PTO, and financial rewards |
|
Empowered |
Authority to make decisions, take ownership, and act independently |
|
Equipment and Supplies |
Physical tools, uniforms, safety gear, and materials needed for work |
|
Feedback |
Performance discussions, corrective and developmental coaching |
|
Feeling Heard |
Employee suggestions are welcomed and input influences decisions |
|
Health and Safety |
Workplace safety protocols, hazard prevention, and compliance |
|
Inclusive Culture |
Diversity, equity, belonging, and freedom from discrimination |
|
Management Support |
Direct supervisor availability, helpfulness, and problem-solving assistance |
|
Respect |
Professional treatment, courtesy, and dignity for all employees |
|
Scheduling and Staffing |
Work hours, shift flexibility, adequate coverage, and workforce planning |
|
Teamwork |
Collaboration, mutual support, and working relationships with coworkers |
|
Technology |
Software, hardware, systems, and digital tools functionality |
|
Training |
Initial onboarding, ongoing skill development, and learning opportunities |
|
Workplace Conditions |
Physical environment including cleanliness, temperature, and comfort |
|
Work-Life Balance |
Flexibility for personal needs, time off, and work-home boundaries |
|
Fairness |
Policies applied equally with no evidence of favoritism |
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Best Practices
- Focus on Constructive Trends β Prioritize themes with high constructive feedback volumes to identify improvement opportunities
- Celebrate Positive Patterns β Highlight themes trending positively in leadership communications
- Track Changes Over Time β Monitor how sentiment shifts in each theme to measure the impact of your actions
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Pro Tips
- Combine with other data β Cross-reference theme trends with turnover rates or engagement scores for deeper insights
- Set up monitoring β Watch for sudden sentiment shifts in critical themes like Safety or Management Support
- Focus by survey type β New hire surveys often highlight Training and Expectations, while exit surveys emphasize Career Advancement and Management Support
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Frequently Asked Questions
Can I modify sentiment labels?
No, sentiment tags are automatically generated by our AI system. However, you can review individual comments to assess context and accuracy.
Can one comment appear in multiple themes?
Yes, comments discussing multiple workplace topics will be tagged with all relevant themes.
What happens if a comment doesn't fit any theme?
Comments that don't align with any of the 20 themes won't appear in theme results but remain visible in the general comments view.
How accurate is the sentiment analysis?
Our AI system uses advanced natural language processing to analyze and classify sentiment. While highly accurate, we recommend reviewing sample comments to understand the full context behind the classifications.
Which themes should I prioritize?
Focus first on themes with high volumes of constructive feedback, especially those related to safety, management support, and employee retention factors like career advancement and work-life balance. Also quite often you can find some items you can address quickly within equipment and supplies as well as technology.