How do employees log into the Frontline Engagement Hub?
Employees verify access to the Hub by entering their phone number and a one-time code. Only active employees can log in; former employees are blocked unless a separate Hub is created for them.
To protect sensitive company information, employees must verify their identity before accessing the Hub:
- They’ll enter their phone number on the Hub access screen.
- A text message with a verification code will be sent to their phone.
- Access is granted once the code is entered correctly.
- Employees only need to verify phone number again if they are inactive for two weeks
✔️ Important: The phone number must match a record in the employer’s active employee roster. This roster is typically updated daily.
🚫 Former Employees: If an employee has left the organization and is no longer on the active file, they will not be able to access the Hub. However, employers can create a separate Hub for terminated employees, allowing for post-employment communication when needed.