Show Authenticity
In this conversation, the manager shows authenticity by being open about their own experiences, admitting they don’t have all the answers, and inviting the employee’s input.
Step 1: Opening with Honesty and Transparency
Manager: “Hi [Employee’s Name]. I wanted to take a moment to talk with you and be real about how things have been going. I know the past few weeks have been pretty intense, and I’ve noticed that you seem a bit more stressed. How are you feeling about everything?”
Employee: “Thanks for asking. Yeah, it’s been a bit rough lately. I’m doing my best to keep up, but it’s been challenging.”
Step 2: Sharing Personal Experience to Build Connection
Manager: “I get it, honestly. I remember when I was in a similar role, I felt like I was constantly juggling a thousand things. Some days were just overwhelming. I don’t want you to feel like you’re alone in this—I’ve been there too.”
Employee: “It helps to know I’m not the only one who’s felt that way. Sometimes it feels like everyone else is handling things better.”
Step 3: Admitting Limitations and Offering Support
Manager: “Trust me, it’s not just you. I don’t have all the answers, but I want to be here to support you however I can. I’m open to any ideas you have that could make things feel a bit more manageable for you. What’s something that might help make the workload a little easier?”
Employee: “Maybe if we had more team check-ins, it would help us stay on the same page and feel more supported.”
Step 4: Committing to Action and Transparency
Manager: “I think that’s a great idea. Let’s set up regular check-ins so everyone feels more connected and supported. I’ll be honest—I might need your feedback along the way to see if it’s actually working. I want to be flexible and make adjustments if needed. Does that sound good to you?”
Employee: “Yeah, that would be really helpful. I appreciate you being open to suggestions.”
Step 5: Reinforcing Openness and Commitment to Growth
Manager: “Thank you for being open with me and trusting me enough to share how you’re feeling. I want you to know that my door is always open, and I’ll keep working on being a better manager for you and the team. We’re in this together, and I genuinely mean that.”
Employee: “That means a lot. I feel better just knowing I can talk to you about these things.”