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How to use a messaging token

Tokens are used to personalize your messaging

Tokens are like messaging variables and allow your your messages to be customized for the recipient.

Hi Team -> becomes Hi and each recipient sees their name in the message.  We pull this information from the HRIS/Payroll file that is sent to us.  Any field sent to us can become a token!

The tokens are available in the message composition screen. Just click the "Token" button at the top of the form to start your personalization.

Advanced Uses:

  • W2 Address Confirmation

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  • Messaging a Manager about their direct employees