How to manage employee point balances

The Point Balances page gives admins a complete view of every employee's points — both what they can redeem and what they can give — with the ability to manually adjust balances and view full transaction histories.

Where to Find Point Balances

1. From the main navigation, click The Hub

2. Select Recognition

3. Click the Rewards tab

4. In the left navigation under Manage, click Point Balances

💡 Note: The page may display your organization's custom currency name instead of "Point Balances" — for example, "Epic Star Balances." This is the same section.

 

The report shows every employee in your Rewards contact group along with helpful information related to their rewards like:

 

* Available to Redeem - Points the employee has earned and can cash in (shown in both points and dollars)

* Available to Give - Monthly point budget the employee has to give to others via Shout-Outs (resets monthly)

* History - view the employee's full transaction history

Each column with a 🔍 icon can be searched or filtered to help you find specific employees.

 

Available to Redeem

This is the points an employee has received and can redeem for rewards. It accrues over time — employees can save up for larger redemptions if they choose. This balance only decreases when the employee redeems.

Available to Give

This is the monthly budget a manager or employee has to give points to others when writing a Shout-Out. It resets at the start of each month based on your Reward Automation settings. It does not carry over month to month.

 

Admins can manually add or remove points from any employee's balance at any time. This is useful for:

- One-time awards (contest winners, special recognition, Employee of the Month)

- Correcting a balance error

- Adjusting a manager's giving budget mid-month

To adjust a Redeemable balance:

1. Find the employee in the table

2. Click Manage next to their Available to Redeem balance

3. The Manage Redeemable Points modal will appear showing their current balance

4. Use the toggle to select Add or Remove

5. Enter the number of points to add or remove

6. Enter a Reason — this is required and will be visible to the employee in their transaction history

7. Click Add Points (or Remove Points) to confirm

To adjust a Giveable balance:

1. Find the employee in the table

2. Click Manage next to their Available to Give balance

3. The Manage Giveable Points modal will appear showing their current giving balance

4. Follow the same steps as above — toggle Add/Remove, enter amount, enter Reason

5. Click Add Points to confirm

⚠️ Important: The Reason you enter is visible to the employee in their transaction history. Write it clearly so the employee understands why their balance changed — for example, "Location-wide culture contest winner" or "Q1 recognition award."

 

Every point transaction for every employee is logged and viewable from the Point Balances page.

To view transaction history:

1. Find the employee in the table

2. Click the history icon (clock/arrow icon) on the right side of their row

3. The Transaction History modal will open

The transaction history shows important information like:

* Exact date and time of the transaction

* What triggered the points (e.g., Birthday, Anniversary, Received Shout-Out, manual adjustment)

* Points added or removed (shown as + or -)

* Whether the points went to the Redeemable or Giveable balance

* The reason entered by an admin for any manual adjustments

* Created By - "System" for automated events (birthdays, anniversaries, surveys), or the admin's name for manual adjustments

💡 Use case: If an employee asks "why do I have this many points?" or "I didn't get my birthday points," the Transaction History gives you a complete audit trail to answer them quickly.

1. Can managers see all employee balances or only their own employees?

Visibility depends on the user's role and permissions. Admins can see all employees. Managers may only see employees within their assigned location or department based on how their account was set up.

2. What happens to an employee's balance if they transfer to a new location?

Their balance transfers with them as long as they remain in the Rewards-eligible contact group. Their HRIS data will update on the next file sync.

3. What happens to an employee's points when they are terminated?

Terminated employees lose access to their balance on the next HRIS file import after their termination date. Any unredeemed points will remain visible in the admin view but the former employee will no longer be able to access them.

4. Can an employee see their own transaction history?

Yes. Employees can see their transaction history in the employee-facing activity feed in their mobile browser, including the reason notes entered by admins.

5. Is there a limit to how many points I can manually add to an employee?

There is no system limit, but any points added are subject to your Tremendous balance being sufficient for redemption when the employee chooses to cash them in.