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How to archive a survey

Keep your account organized without losing valuable survey history

As your survey library grows over time, older surveys can start to clutter your main screen. Archiving lets you move completed surveys out of the way while preserving all of their data and history — so you can always find them again if you need them.  You can still delete surveys as well.

Archiving vs. Deleting — What's the Difference?
Archive Delete
Removes from main screen ✅ ✅
Preserves survey history and results ✅ ❌
Can be undone ✅ ❌
Survey data is recoverable ✅ ❌

⚠️ Important: Deleting a survey removes it permanently — all responses, results, and history are gone forever. Archiving is the safer option whenever you want to clean up your account but still retain the survey's data for future reference.

Who Can Archive Surveys?

Only Account Admins can archive and unarchive surveys.  Admins and Managers can delete surveys.

When Can You Archive a Survey?

A survey must be closed before it can be archived. Active surveys cannot be archived until they have finished.

How to Archive a Survey

  1. Navigate to Feedback → Custom Surveys
  2. Find the Finished/Closed survey you want to archive
  3. Select the option to Archive the survey
  4. The survey will be removed from your main Custom Surveys screen and moved to the Archive area

 

How to Find Archived Surveys

  1. Navigate to Feedback → Custom Surveys
  2. Click into the Archive area within the Custom Surveys section(top right of the page).


  3. You'll see a list of all surveys that have been archived



How to Unarchive a Survey

If you need to restore an archived survey back to your main screen:

  1. Navigate to Feedback → Custom Surveys → Archive
  2. Find the survey you want to restore
  3. Click Unarchive
  4. The survey will be restored with a status of Finished and will reappear in your main Custom Surveys screen

💡 Note: Unarchiving a survey restores it exactly as it was — all responses and history are fully intact.

Frequently Asked Questions

Can managers archive surveys? No. Only Account Admins can archive and unarchive surveys.

What status does a survey have after it's unarchived? It is restored with a status of Finished — the same status it had when it was archived.

Is there a limit to how many surveys I can archive? No. You can archive as many surveys as you need.

What if I accidentally deleted a survey instead of archiving it? Unfortunately, deleted surveys cannot be recovered. Going forward, use Archive instead of Delete whenever you want to remove a survey from your main screen while keeping its data.