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  2. Frontline Engagement Hub (Intranet)

How do you set up the Frontline Engagement Hub?

Set up your Hub by naming it, adding a logo and welcome message, and selecting the employee group who can access it. You can edit most settings later, but the contact type is permanent.

Setting up your Frontline Engagement Hub is quick and easy. You’ll start by naming your Hub, choosing a logo, adding a welcome message for your team, and selecting the employee group who will have access.

🎯 Tip: You can always update the name, logo, and description later — but the contact type you select is permanent.

📍 Step 1: Go to The Hub Dashboard

From your main dashboard, look for the “The Hub” section. Click the “Update” link to start setting up or editing your Hub.


✏️ Step 2: Customize Your Hub Details

You’ll land on the The Hub Details page. Here’s what you can set up:

✅ Hub Name

Give your Frontline Engagement Hub a name your employees will recognize — for example, “Team Hub” or “The Roundup.”

🖼️ Hub Logo

Upload a logo or image that will appear at the top of The Hub. This helps personalize the experience and reinforces your brand.

💬 Intranet Description

Write a short welcome message or overview for your employees. This message appears at the top of the Frontline Engagement Hub homepage.


👥 Step 3: Select a Contact Type

At the bottom of the setup page, you’ll see a list of contact types available in your account (e.g., “Active Employees,” “Supervisors,” or “New Hires”).

Choose one contact type to define who this Hub is for. Only employees matching this contact type will be able to access the content.

⚠️ This selection cannot be changed later, so double-check before you continue.


Once your details are set, click Save/Update Intranet — and your Frontline Engagement Hub will be ready for content!