How do I delete a message?

Once a goHappy message has been sent, it cannot be deleted.

Because messages are delivered directly to employees by text, there is not a way to recall or remove a message after it has gone out.

What should I do if I sent incorrect information?

If a message included incorrect or outdated information, send a follow-up message as soon as possible with the corrected details. This is the best way to clarify the original communication and make sure employees have the right information.

Best practices for correction messages

When sending a correction, it helps to:

• Clearly note that the new message is a correction

• Keep the update short and specific

• Include the corrected information right away

• Mention the original message topic so employees understand the context