Add Hub documents to keyword responses so employees can text a keyword and instantly receive links to specific content. Just select an item, insert it, and save the keyword.
Keywords make it easy for employees to text a word or phrase and instantly get a response with the right content. Now, you can link employees directly to Hub items — like documents, links, or folders — by attaching them to keyword responses.
🪄 Step 1: Create or Edit a Keyword
Start by navigating to your Keyword Management page. You can either:
- Create a new keyword, or
- Click Edit on an existing keyword you want to update.
📂 Step 2: Insert a Hub Item
In the message editor for the keyword response, you’ll see a new button:
Insert Hub Item
Click this button to open a drawer that displays your available Hub content.
✅ Step 3: Choose the Item(s)
Browse or search through your list of Hub content. When you find the item you want to include:
- Click to select it.
- Then click Insert Item.
A special token (like {{IntranetItem}}) will appear in your message. This token will automatically be replaced with a clickable link when the keyword response is sent.
💬 Step 4: Save Your Changes
Once your message includes the Hub item(s), click the “Create Keyword” or “Save” button to create/update the keyword. Now when an employee sends this keyword via text, they’ll receive a message with direct links to the selected Hub content.