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Adding Hub Content to Automated Triggers

Add Hub content to automated text messages using Triggers. Just insert the item into the message editor, and it will send as a clickable link when the trigger runs.

You can now include Frontline Engagement Hub content directly in automated text messages sent through Triggers — like onboarding messages, milestone communications, or recurring updates.


🧭 Step 1: Create or Edit a Trigger

From the Triggers page, you can:

  • Create a new trigger, or

  • Click Edit on an existing one.

Inside the message editor, you’ll find the same content tools used for Keywords.


📂 Step 2: Insert a Hub Item

Click the ➕ Insert Hub Item button within the message editor. This will open a content drawer showing your Hub items.


✅ Step 3: Select and Insert the Item(s)

Browse the list or use search to find what you need. Once you’ve selected a Hub item, click Insert Item.

A token (e.g., {{IntranetItem:WelcomeGuide}}) will appear in the message field. When the Trigger runs, this token will be replaced with a clickable link to the Hub item.

💡 You can include multiple Hub items in a single message, just like you can with keywords.



💾 Step 4: Save the Trigger

Click Save to apply your changes. Your automated messages will now deliver important documents or content directly through Hub links — personalized, secure, and mobile-friendly.