Content items let you add pages anywhere in your Hub with text, images, tables, and links. They support scheduling and segmented access based on your contact data.
Creating and Using Content in Your Hub
You can now add content items anywhere in your Frontline Engagement Hub. Content items are flexible sections that let you share information and resources with your team.
What You Can Do with Content
Content items include a full editor (similar to Word or Google Docs), so you can:
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Format text: bold, italics, underline
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Change size & style: make text headers or adjust font size
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Add color: highlight or change text color
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Create lists: bulleted or numbered
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Insert tables: organize information in rows and columns
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Add images: place images in the content
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Add a main image: display an image next to your content (additional images can be added within the content itself)
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Insert links:
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Web links (URLs)
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Email links (so clicking opens a new email)
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Phone number links (so clicking dials a number on mobile)
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Other Features
Just like folders and items, content includes:
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Publish & unpublish dates – schedule when content shows up and when it’s removed
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Segment access – choose which employees can see the content based on your criteria
Where Content Appears
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Content can be placed in any folder of your Hub.
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You can move it anywhere on the page.
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It can display alongside folder lists or item lists.
Example Uses
Here are a few ways you might use content:
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Share an HR contact table with email addresses and phone numbers
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Post a benefits resource page with quick links to providers
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Create an IT help section with support phone numbers and email contacts
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Add a cover image announcement at the top of a folder
How to Add Content
You can add a new content item right from your Hub admin dashboard.
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Go to the Hub admin dashboard.
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Click the + Add button.
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From the menu, select Content.
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The content will appear in the folder you have currently selected.
How to Create Content
Once you’ve added a content item, you’ll see the editor screen. From there:
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Give your content a name (this is what your users will see).
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Add your text, images, tables, or links in the editor.
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(Optional) Upload a cover image.
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Set Publish/Unpublish dates if needed.
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Choose who can view the content with Segments.
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Click Publish (or Save Draft if you’re not ready yet).
