Here’s a 5-step conversation where a frontline manager sets clear expectations with an employee. The manager communicates goals, clarifies responsibilities, and encourages open dialogue to ensure understanding and alignment. This approach encourages open communication, making it easier for the employee to ask for help if they need support in meeting these expectations.
Step 1: Opening the Conversation with Clarity and Purpose
Manager: “Hi [Employee’s Name]. I wanted to sit down with you to talk about some of the expectations for your role, especially as we work on [specific project or team goal]. Setting clear expectations will help us both stay on the same page and make sure you have the support you need to succeed. How does that sound?”
Employee: “That sounds good. I think it would be helpful to go over expectations so I know what’s needed.”
Step 2: Outlining Key Responsibilities and Standards
Manager: “Great. So, one of the main responsibilities I want to focus on is [specific responsibility, e.g., meeting daily production goals, maintaining accurate records, providing excellent customer service]. This means [explain specific details of the task or standard, e.g., completing five reports per day, ensuring data is entered accurately, greeting customers promptly]. These are areas that are really important to the team’s success.”
Employee: “Got it. So you’re looking for me to be consistent with those goals each day?”
Step 3: Clarifying Expectations and Answering Questions
Manager: “Exactly. And I know there can be a lot to juggle, so please let me know if anything seems unclear or if you’re facing any obstacles that might affect meeting those goals. My aim is to make sure you have everything you need to stay on track. Are there any parts of this that you’d like more clarity on?”
Employee: “I think I understand the goals, but sometimes when things get busy, it’s tough to stay consistent. Do you have any tips on how to keep up during hectic times?”
Step 4: Offering Support and Tools for Success
Manager: “That’s a great question. One approach is to prioritize the most critical tasks first and tackle them early in the day. Also, if it ever feels like things are getting overwhelming, please reach out, and we can look at ways to adjust. I’m here to support you in meeting these expectations, especially when things get busy.”
Employee: “Thank you. I’ll definitely keep that in mind, and I appreciate knowing I can reach out if I need help.”
Step 5: Reinforcing Open Communication and Checking for Understanding
Manager: “Absolutely. I want to make sure you feel comfortable reaching out whenever you need to. Let’s also plan to check in regularly to see how things are going and to address any questions that come up. Does this all make sense, and do you feel clear on what’s expected?”
Employee: “Yes, this all makes sense. I feel more confident knowing exactly what’s needed and that I have your support.”